In accordance with the ‘Memorandum of Understanding concerning oversight of the Ombudsman for Banking Services and Investments’ (MOU) between the Canadian Securities Administrators (CSA) and the Ombudsman for Banking Services and Investments (OBSI), OBSI is required to submit itself to an independent evaluation of its operations and practices for investment-related complaints commencing no later than May 1, 2016.
OBSI today received federal Minister of Finance approval as an External Complaint Body (ECB) for banking complaints under the Bank Act.
OBSI today announced the refusal of Sentinel Financial Management Corp. to compensate a retired investor in the amount of $55,000.
A search is underway for a new Ombudsman and CEO at OBSI, and OBSI’s Board of Directors has engaged an executive search firm – Desautels Consulting – to assist with this process.
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