Posts by Ombudsman For Banking Services and Investments
Read OBSI's latest newsletter featuring our Q1 2026 case data & insights, OBSI’s response to the Department of Finance’s National Anti-Fraud Strategy Consultation, Enhancements to the OBSI Firm Portal, a new case study, and the release of our 2025 Annual Report.
OBSI is pleased to announce new updates to the Firm Portal to improve transparency around investigation timelines and firm delays.
To provide clearer information about delays attributable to firms, two new fields have been added to the portal.
Mr. D used a credit card issued by Bank A to pay for online purchases from a Chinese e‑commerce platform in June 2025.
The seller provided Mr. D with a tracking number shortly after the purchase. However, the tracking information never showed any shipping activity beyond its initial creation. The estimated delivery date passed without the goods being delivered. Mr. D attempted to resolve the issue by contacting the seller through the platform, but the seller did not provide a meaningful response. Mr. D did not receive a refund or a replacement.
OBSI undertook two independent evaluations of its operations and practices in 2026.
Toronto, March 13, 2026 – The Ombudsman for Banking Services and Investments (OBSI) released its 2025 Annual Report.
Toronto, March 11, 2026 - The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) is pleased to announce two appointments to the board.
As previously announced, CRKhoury (CRK) is currently leading an independent review of OBSI’s banking and securities mandates and our overall operations and practices. CRK have established a Review website at obsireview.crkhoury.com.au which provides some information about the Review and will be updated from time to time as the Review progresses.
Read OBSI's latest newsletter featuring our Q4 2025 case data & insights, Opening Remarks by Sarah Bradley, Ombudsman and CEO, OBSI to the Senate Committee on Banking, Commerce and the Economy, our Proactive Resolution initiative pilot extension, and OBSI 2026 External Review Public Consultation.
As previously announced, CRKhoury (CRK) is currently leading an independent review of OBSI’s banking and securities mandates and our overall operations and practices.
The independent review is expected to conclude with the final report published later this year on OBSI’s website.
We are pleased to announce the extension of our ongoing Proactive Resolution initiative pilot project to April 30, 2026 in order to allow for a more fulsome analysis of the initiative’s outcomes.
This initiative is designed to encourage firms to resolve complaints directly with consumers as early as possible in the OBSI process, which can enhance consumer satisfaction and reduce resource demands, benefiting all users of our service. The pilot was launched on November 1, 2025 for an initial 3-month period.
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