OBSI Social Media Community Guidelines

OBSI uses social media platforms to connect with the public, share insights and information to help 
Canadian consumers and financial services firms, and educate the public on the services that we 
provide. We value open and respectful dialogue on our social media platforms and welcome public 
engagement with the content that we post. To ensure a positive and constructive environment, we ask 
all those participating in the conversation by commenting, reposting, or otherwise interacting with 
OBSI’s content to adhere to the following guidelines: 

  • Refrain from making or participating in unacceptable comments. These include:
    • Abusive Language: Comments containing hate speech, threats, or offensive language.
    • Defamation: False statements about individuals or organizations, including OBSI, that 
      can harm reputations.
    • Spam: Repetitive or irrelevant comments, including unsolicited promotions.
    • Misinformation: Comments spreading false or misleading information.
    • Harassment: Targeting individuals with harassment or bullying.
    • Disruptive Behavior: Comments intended to provoke or disrupt constructive 
      discussions. 
  • Refrain from sharing private information. Do not post anything you would not share with a 
    stranger, including any identifying information that could make you vulnerable to a financial 
    scam.  
  • We do not open investigations or communicate about open cases through our social media 
    channels. To make a complaint please visit our website at obsi.ca. To communicate about an 
    open complaint, please contact ombudsman@obsi.ca. While our social media feeds are 
    monitored, our complaint assessment team does not have access to these platforms.

OBSI endeavours to respond to direct questions in a timely manner.  

Enforcement

We reserve the right to block or remove comments that violate these guidelines. Repeat offenders 
may be banned from our social media platforms.

Reporting 

If you encounter a comment that violates these guidelines, please report it to our moderators for 
review by emailing publicaffairs@obsi.ca.