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Toronto, July 22, 2026 – Today, the Ombudsman for Banking Services and Investments (OBSI) released the results of the 2026 Independent Evaluation of its operations and practices for both banking and investment-related complaints. The full report can be found here.
We are pleased to announce that OBSI is implementing its Early Resolution initiative on an ongoing basis.
This initiative is designed to encourage firms to resolve complaints directly with consumers as early as possible in the OBSI process. As noted when the pilot was launched on November 1, 2025, early settlement of complaints can enhance consumer satisfaction and reduce resource demands, benefiting all users of our service.
Read OBSI's latest newsletter featuring our Q1 2026 case data & insights, OBSI’s response to the Department of Finance’s National Anti-Fraud Strategy Consultation, Enhancements to the OBSI Firm Portal, a new case study, and the release of our 2025 Annual Report.
OBSI is pleased to announce new updates to the Firm Portal to improve transparency around investigation timelines and firm delays.
To provide clearer information about delays attributable to firms, two new fields have been added to the portal.
OBSI undertook two independent evaluations of its operations and practices in 2026.
Toronto, March 13, 2026 – The Ombudsman for Banking Services and Investments (OBSI) released its 2025 Annual Report.
Toronto, March 11, 2026 - The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) is pleased to announce two appointments to the board.
As previously announced, CRKhoury (CRK) is currently leading an independent review of OBSI’s banking and securities mandates and our overall operations and practices. CRK have established a Review website at obsireview.crkhoury.com.au which provides some information about the Review and will be updated from time to time as the Review progresses.
Read OBSI's latest newsletter featuring our Q4 2025 case data & insights, Opening Remarks by Sarah Bradley, Ombudsman and CEO, OBSI to the Senate Committee on Banking, Commerce and the Economy, our Proactive Resolution initiative pilot extension, and OBSI 2026 External Review Public Consultation.
As previously announced, CRKhoury (CRK) is currently leading an independent review of OBSI’s banking and securities mandates and our overall operations and practices.
The independent review is expected to conclude with the final report published later this year on OBSI’s website.
