Read OBSI's latest newsletter featuring our Q2 2025 case data & insights, OBSI's response to CIRO, and What's new in the Firm Portal.
In September 2024, OBSI launched a public consultation on our approach to loss calculations involving unsuitably sold illiquid exempt market securities, describing the development of our approach, feedback we had received on our approach, and relevant considerations for an appropriate loss calculation methodology.
OBSI is pleased to announce the latest round of firm portal enhancements, now available to participating firms. Our updates aim to further improve the portal experience by focusing on features firms value most, including document upload improvements, additional information in the cases list, and new case statistics.
Read OBSI's latest newsletter featuring our Q1 2025 case statistics, OBSI's submission to CIRO, the release of our 2024 Annual Report and learn about our new board members.
Toronto, March 14, 2025 – The Ombudsman for Banking Services and Investments (OBSI) released its 2024 Annual Report.
Toronto, March 05, 2025 - The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) is pleased to announce three appointments to the board.
Credit card issuers (including banks, credit unions or other financial companies) often try to attract new customers to their cards by offering low interest rates on amounts transferred from other cards. The special promotional rates are typically offered for a limited time. After the promotional period, interest rates generally increase significantly.
Read OBSI's latest newsletter featuring our Q4 case statistics, a new approach, a public consultation, and more.
We would like to thank all those who provided their input to our loss calculation for complaints involving unsuitably sold illiquid exempt market securities consultation. The public consultation period was announced September 26, 2024, and the comment period for the project closed November 21, 2024. This consultation focused on assessing the process we currently use and helping us determine whether there are better alternative approaches we should adopt in such cases. This consultation was recommended in our 2021 independent expert external review.
Toronto, November 1, 2024 – Starting today, OBSI will serve as Canada’s sole, designated External Complaints Body (ECB) for banking. From today, OBSI will be accepting complaints from consumers of all federally regulated banks. This decision, made by the Honourable Chrystia Freeland, Deputy Prime Minister and Minister of Finance, streamlines the complaint resolution process for consumers across the country.
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