Community Outreach Toolkit

The following content is designed to help community organizations share information about OBSI and direct consumers to our website where they can learn more about how we may be able to help.

Anticipated uses include: posting on social media, featuring content in a newsletter, including OBSI information on your website or sharing the information directly with a consumer. 

Have an unresolved banking or investment complaint?

The Ombudsman for Banking Services and Investments (OBSI) may be able to help. OBSI investigates disputes that consumers and participating financial firms cannot resolve. This free, bilingual and impartial service is available to everyone in Canada.

Learn more at: https://www.obsi.ca/help  

Navigating an unresolved financial complaint

An unresolved complaint with a bank or investment firm can be hard to navigate. The Ombudsman for Banking Services and Investments (OBSI) may be able to help and offers a free, independent and impartial service for everyone in Canada.

Learn more at: https://www.obsi.ca/help

Believe you've been a victim of financial fraud?

The Ombudsman for Banking Services and Investments (OBSI) may be able to help. OBSI is a not-for-profit organization that investigates disputes between you and your financial services firm. This free, bilingual and impartial service is available to everyone in Canada.

Learn more at: https://www.obsi.ca/help 

Have an unresolved banking or investment complaint?

The Ombudsman for Banking Services and Investments (OBSI) is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their financial services firm.

If you believe you have been treated unfairly, suffered a financial loss, or are not satisfied with how your financial institution handled your complaint, OBSI may be able to help.

OBSI’s service is:

  • Free for consumers and investors
  • Independent and impartial
  • Confidential
  • Available across Canada in both official languages
  • An alternative to going to court

When can OBSI help?
Make your complaint to the person you usually deal with at the bank or investment firm. You can contact OBSI if you are not satisfied with the final answer your financial institution gave you or if:

  • your bank or federal credit union has not provided a response to your complaint in 56 days; or
  • your investment firm or provincial credit union has not provided a response to your complaint in 90 days, unless you are a Quebec resident, in which case the firm has 60 days (with exceptional circumstances allowing up to 90 days).

You have 180 days to bring your complaint to OBSI after the firm has given you a final response. You can submit your complaint to OBSI here. Using OBSI does not affect your right to pursue other options, including legal action.

Contact OBSI 
Website: www.obsi.ca/help 
Email: ombudsman@obsi.ca
Toll-free phone: 1-888-451-4519
Toll-free fax: 1-888-422-2865
Toll-free TTY: 1-844-358-3442