ADRBO has the mandate to review complaints where the ADRBO Consent Letter is received by them from the consumer by 11:59 pm EDT on October 31, 2024. OBSI has the mandate to review complaints where the OBSI Consent Letter is received by them from the consumer on or after November 1, 2024.
The Consent Letter is a standard document that consumers sign to allow an ECB to begin investigating their complaint. In this letter, the consumer gives their permission for the ECB to exchange information about them and their complaint with the bank involved and ensures that the consumer using the service has important information about the ECB process.