Firm Feedback and Input
OBSI 2025 Participating Firm Survey Feedback
The participating firm survey is one of the tools that OBSI is using to continuously improve our service, and an overview of the results was included in our annual report. In this report, we present the key findings of the survey, as well an overview of the changes we are making to address the feedback we heard from firms.
Who was surveyed?
In 2025, OBSI sent surveys to 277 participating firms, including:
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210 federally regulated banks and credit unions whether they had a complaint with OBSI or not in the past year
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67 investment firms that had a complaint handled by OBSI in the past year.
The overall response rate was 41%.