Close
Close
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content Skip to Subnavigation

OBSI – Ombudsman for Banking Services and Investments

Consumer Portal LoginFirm Portal Login
Français
Increase Contrast
Fran�aisFR Main menu icon Open Menu
  • For Consumers
    • Can OBSI Help?
    • Consumer Bulletins
    • Consumer Portal
    • Consumer Resources
    • FAQs
    • Find Your Firm
    • How the Complaint Process Works
    • How We're Funded
    • Make a Complaint
    • Past Feedback and Input

    View our Make a Complaint page

    Make a Complaint

  • For Firms
    • Apply for Membership
    • Fee Payment Structure
    • Firm Bulletins
    • Firm Feedback and Input
    • Firm Helpdesk
    • Firm Portal
    • Firm Resources
    • Membership Resources
    • Participating Firms

    Log in to OBSI Firm Portal

    Firm Login

  • How We Work
    • FAQs
    • OBSI and the Legal System
    • Our Approaches
    • Our Process
    • Our Service Standards
    • Reconsiderations and Complaints About OBSI
    • Responsibilities of Firms and Consumers

    View our FAQs page

    FAQs

  • Case Data and Insights
    • Case Data
    • Case Studies

    View our Case Studies page

    Case Studies

  • News and Publications
    • Annual Reports
    • Firm Refusals
    • Media Releases
    • OBSI News
    • Presentations, Reports and Submissions
    • Print Materials
    • Public Consultations

    View our OBSI News page

    OBSI News

  • About Us
    • About OBSI
    • Accessibility
    • Careers
    • Contact Us
    • COVID-19 Update
    • Governance
    • How We're Regulated
    • Our History
    • Our Vision, Mission and Values
    • Privacy
    • Staff
    • Terms of Reference

    View our Contact Us page

    Contact Us

I'd Like To... Open icon Close Icon
  • Make a complaint
  • Contact OBSI
  • Find my firm
  • Apply for membership
  • Know how the complaint process works
  • Subscribe
  • Follow OBSI on Twitter
  • Follow OBSI on LinkedIn

pages filed

Terms of Reference

HomeAbout UsTerms of Reference
Print Print link
Share Share icon
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email this page Email
Increase link Increase text size
Descrease link Decrease text size

Our Terms of Reference outline the mandate that we perform. They describe the principal powers and duties of the Ombudsman, the duties of Participating Firms, the scope of the mandate, and the process of OBSI for receiving, investigating and seeking resolution of customer complaints about their financial services firm.

 

Subscribe to this Page
  • Terms of Reference
  • About OBSI
  • Accessibility
  • Careers
  • Contact Us
  • COVID-19 Update
  • Governance
    Toggle Section
    • Board of Directors
    • Board Committees and Policies
    • Consumer and Investor Advisory Council
    • Corporate By-law
    • Financial Statements
    • Independent Evaluations
  • How We're Regulated
    Toggle Section
    • Banking Regulation
    • Investment Regulation
  • Our History
  • Our Vision, Mission and Values
    Toggle Section
    • Strategic Plan
  • Privacy
  • Staff
  • For Consumers
  • For Firms
  • How We Work
  • Case Data and Insights
  • News and Publications
  • About Us
  • Other Links
  • Can OBSI Help?
  • Consumer Bulletins
  • Consumer Portal
  • Consumer Resources
  • FAQs
  • Find Your Firm
  • View All...
  • Apply for Membership
  • Fee Payment Structure
  • Firm Bulletins
  • Firm Feedback and Input
  • Firm Helpdesk
  • Firm Portal
  • View All...
  • FAQs
  • OBSI and the Legal System
  • Our Approaches
  • Our Process
  • Our Service Standards
  • Reconsiderations and Complaints About OBSI
  • View All...
  • Case Data
  • Case Studies
  • Annual Reports
  • Firm Refusals
  • Media Releases
  • OBSI News
  • Presentations, Reports and Submissions
  • Print Materials
  • View All...
  • About OBSI
  • Accessibility
  • Careers
  • Contact Us
  • COVID-19 Update
  • Governance
  • View All...
  • Privacy
  • Sitemap
  • Accessibility
  • Subscribe to Our News
  • Contact Us
  • Website Feedback
  • View All...

Ombudsman for Banking Services and Investments logo

Toll-Free Telephone: 1 (888) 451-4519
Greater Toronto Area: (416) 287-2877
TTY Telephone: 1 (855) TTY-OBSI

Toll-Free Fax: 1 (888) 422-2865
Greater Toronto Area Fax: (416) 225-4722

Design by eSolutionsGroup

© 2017 Ombudsman for Banking Services and Investments (OBSI), 20 Queen Street West, Suite 2400, P.O. Box 8, Toronto ON M5H 3R3

High Contrast Mode is on