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OBSI – Ombudsman for Banking Services and Investments

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Our Vision

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OBSI's Vision

Helping to ensure a fair, effective, and trusted Canadian financial services sector.

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Who We Are


We are an independent, not-for-profit organization of highly skilled, independent professionals inspired by our public service mission.

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What We Do


We help resolve complaints and disputes between consumers and financial services firms, and we share our expertise and insights with consumers, industry, and regulators.

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Why We Do It


Effective ombudsman services advance fairness and trust in the Canadian financial services sector by providing efficient, independent, and accessible dispute resolutions services to consumers and firms, and feeding data and insights back into the system to support a virtuous cycle of continuous improvement.

mountainOur Guiding Principles

Fairness

Our process and approach is fair to consumers and firms.

Accessibility

Our services are affordable, straight-forward and convenient.

Impartiality

We are balanced and objective in our work.

 

 

Independence

We are free from undue influence.

Integrity

We act in a way that is honest and principled.

Professionalism

We respectfully listen, understand and engage with consumers and firms.

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Toll-Free Telephone: 1 (888) 451-4519
Greater Toronto Area: (416) 287-2877
TTY Telephone: 1 (844) 358-3442

Toll-Free Fax: 1 (888) 422-2865
Greater Toronto Area Fax: (416) 225-4722

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© 2017 Ombudsman for Banking Services and Investments (OBSI), 20 Queen Street West, Suite 2400, P.O. Box 8, Toronto ON M5H 3R3

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