OBSI's Vision
Helping to ensure a fair, effective, and trusted Canadian financial services sector.
Who We Are
We are an independent, not-for-profit organization of highly skilled, independent professionals inspired by our public service mission.
What We Do
We help resolve complaints and disputes between consumers and financial services firms, and we share our expertise and insights with consumers, industry, and regulators.
Why We Do It
Effective ombudsman services advance fairness and trust in the Canadian financial services sector by providing efficient, independent, and accessible dispute resolutions services to consumers and firms, and feeding data and insights back into the system to support a virtuous cycle of continuous improvement.
Our Guiding Principles
Fairness
Our process and approach is fair to consumers and firms.
Accessibility
Our services are affordable, straight-forward and convenient.
Impartiality
We are balanced and objective in our work.
Independence
We are free from undue influence.
Integrity
We act in a way that is honest and principled.
Professionalism
We respectfully listen, understand and engage with consumers and firms.