Join Our Team
OBSI is an independent, not-for-profit organization of highly skilled, independent professionals inspired by our public service mission.
We help resolve complaints and disputes between consumers and financial services firms, and we share our expertise and insights with consumers, industry, and regulators.
We make a difference in peoples’ lives every day and help to ensure that our financial system is trusted, fair, and effective for everyone.
Are you interested in a career in public service and contributing to financial fairness and justice?
Our Guiding Principles
Fairness
Our process and approach is fair to consumers and firms.
Accessibility
Our services are affordable, straight-forward and convenient.
Impartiality
We are balanced and objective in our work.
Independence
We are free from undue influence.
Integrity
We act in a way that is honest and principled.
Professionalism
We respectfully listen, understand and engage with consumers and firms.
Our commitment to Diversity, Equity, Inclusion and Belonging
At OBSI, we believe that embracing diverse perspectives and backgrounds enriches our organization and drives innovation. Our dedication to equity ensures that every individual has access to the same opportunities, while our inclusive practices create a welcoming environment for all. Together, we strive to build a workplace where everyone feels valued, respected, and empowered to contribute their unique talents.
What we offer
Total Rewards
OBSI offers a competitive total rewards package. In addition to a strong base pay level, we offer additional variable incentive programs to all staff which provide the opportunity to share in the success of our organization.
Benefits
Our benefits programs are structured to ensure that you and your family are well taken care of. They are designed to take care of the whole you and keep you healthy, whether physically, emotionally, or financially. We offer:
- Company paid comprehensive extended health and dental coverage
- Group RRSP savings plan
- Employee and dependent life insurance
- Health and wellness programs
- Short- and long-term disability
- Education and training support
- Accidental Death & Dismemberment (AD&D)
- Hybrid work opportunities
- Maternity and parental top up
- Remote work opportunities for employees who reside outside of the GTA
- Company contributed pension plan
- Downtown office location – transit accessible
Learning and Development
We believe in our people and are committed to investing in their career development and the acquisition of new skills and abilities for mutual success. By promoting from within, empowering ingenuity, and investing in our future, our people and our organization continually improve together.
Learning opportunities will come from a variety of sources, including formal external and in-house training programs, continued education opportunities, on the job training, mentorship/job shadowing, and participation in special projects.
Accessibility
OBSI endeavors to make its recruitment process accessible to all applicants. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.
Become part of a truly world-class ombudservice that all Canadians can be proud of.