NEWS

Independent Evaluation of the Canadian Ombudsman for Banking Services and Investments Released
JUNE 6, 2016


Today, the Ombudsman for Banking Services and Investments (OBSI) released the results of an independent evaluation of its operations and practices for investment-related complaints.

Deborah Battell, former New Zealand Banking Ombudsman, led the evaluation and presented her findings separately to OBSI’s Board of Directors and to the Joint Regulators Committee, which includes representatives from the Canadian Securities Administrators (CSA), the Investment Industry Regulatory Organization of Canada, and the Mutual Fund Dealers Association of Canada.

Fernand Bélisle, OBSI Board Chair, welcomed the report which commended the organization on its fair and impartial approach to investments industry complaints, but also recommended changes for the organization moving forward.

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