Banking Case Summaries

About this page

On this page, we provide details about banking cases we have recently closed. In the table below, you will find case summary information for all cases involving federally regulated banks that we have closed on or after June 30, 2022. Case summaries will be posted within 90 days after the date of our final recommendation, in compliance with the disclosure requirements of the Bank Act. Case summary information for other sectors, including investment firms and credit unions, are not published, but you can find aggregate case data from these sectors in our Annual Report and Data Cube.

How to use the case summaries table

To check whether your bank uses our service, click here. The name of the bank is provided in each summary while the name of the consumer remains anonymous.

  • Use the date range at the top of the page to filter the cases by date or select a bank from the drop-down menu to view the cases related to a specific bank.
  • To view a case summary detail, please click on any of the cells in the row of the case you are interested in and then click the "Details" button at the bottom of the page
  • Click on any of the column headers to sort the associated column either alphabetically or by value, depending on the data within the column.
  • Please click here to view our Glossary page for definitions of the terms we use in the table below and to explain case outcomes.
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