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We help resolve disputes between consumers and their financial services firms
Inquiries received in 2025
26,000+
Cases opened in 2025
6,100+
Increase in cases closed in 2025
36%
OBSI is pleased to announce new updates to the Firm Portal to improve transparency around investigation timelines and firm delays.
To provide clearer information about delays attributable to firms, two new fields have been added to the portal.
Mr. D used a credit card issued by Bank A to pay for online purchases from a Chinese e‑commerce platform in June 2025.
The seller provided Mr. D with a tracking number shortly after the purchase. However, the tracking information never showed any shipping activity beyond its initial creation. The estimated delivery date passed without the goods being delivered. Mr. D attempted to resolve the issue by contacting the seller through the platform, but the seller did not provide a meaningful response. Mr. D did not receive a refund or a replacement.
OBSI undertook two independent evaluations of its operations and practices in 2026.
Fraud Awareness
At OBSI, we have seen a significant increase in complaints related to cryptocurrency and fraud. Here’s what happened to a senior who was targeted in a crypto investment scam.
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