Can OBSI Help?

OBSI is Canada's trusted independent dispute-resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm.

While we can only investigate complaints about firms that participate in our service, most banking services and investment firms in Canada do participate in OBSI.

OBSI can look at your complaint if:

• your bank or federal credit union has had 56 calendar days to deal with your complaint but has yet to provide you with its final response or if you have received a final response but are still not satisfied. Investment firms and provincial credit unions have 90 days to help you unless you are a Quebec resident, then they have 60 days (with exceptional circumstances allowing it to extend to 90 days); or
• your firm gave you its final response on your complaint but you are still unsatisfied. Once you receive the final response, you have 180 calendar days to bring your complaint to OBSI.

 A list of participating firms is available by clicking the box below. If you are unable to find a firm or are unsure if your complaint involves a participating firm, our staff would be happy to assist. Click here for ways to contact us.

For more information about the complaint process, please see our step-by-step guide.

To make a complaint, please go to our Make a Complaint page.