OBSI is Canada's trusted independent dispute-resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm.
While we can only investigate complaints about firms that participate in our service, most banking services and investments firms in Canada do participate in OBSI.
OBSI can look at your complaint if:
A list of participating firms is available by clicking the link in the green box below. If you are unable to find a firm or are unsure if your complaint involves a participating firm, our staff would be happy to assist. Click here for ways to contact us.