Skip to Content Skip to Subnavigation

OBSI – Ombudsman for Banking Services and Investments

Consumer Portal LoginFirm Portal Login
Français
Increase Contrast
Fran�aisFR Main menu icon Open Menu
  • For Consumers
    • Can OBSI Help?
    • Consumer Bulletins
    • Consumer Portal
    • Consumer Resources
    • FAQs
    • Find Your Firm
    • How the Complaint Process Works
    • How We're Funded
    • Make a Complaint
    • Past Feedback and Input
    • Video Library
    • What to Expect for Consumers

    View our Make a Complaint page

    Make a Complaint

  • For Firms
    • Apply for Membership
    • Fee Payment Structure
    • Firm Bulletins
    • Firm Feedback and Input
    • Firm Helpdesk
    • Firm Portal
    • Firm Resources
    • Participating Firms
    • What to Expect for Firms

    Log in to OBSI Firm Portal

    Firm Login

  • How We Work
    • FAQs
    • Our Approaches
    • Our Service Standards
    • Outreach to Consumers and Firms
    • Reconsiderations and Complaints About OBSI
    • Responsibilities of Firms and Consumers
    • What to Expect From Our Process

    View our FAQs page

    FAQs

  • Case Data and Insights
    • Banking Case Summaries
    • Case Studies
    • Data Cube
    • Quarterly Case Data

    View our Case Studies page

    Case Studies

  • News and Publications
    • Annual Reports
    • Firm Refusals
    • News Releases
    • OBSI News
    • Presentations, Reports and Submissions
    • Print Materials
    • Public Consultations
    • Video Library

    View our OBSI News page

    OBSI News

  • About Us
    • About OBSI
    • Accessibility
    • Careers
    • Contact Us
    • Governance
    • How We're Regulated
    • Our History
    • Our Vision
    • Privacy
    • Staff
    • Terms of Reference

    View our Contact Us page

    Contact Us

I'd Like To... Open icon Close Icon
  • Make a complaint
  • Contact OBSI
  • Find my firm
  • Apply for membership
  • Know how the complaint process works
  • Learn more about OBSI's outreach to consumers and firms
  • Subscribe
  • Follow OBSI on Twitter
  • Follow OBSI on LinkedIn

tablet with news on a table

Professor Poonam Puri to conduct OBSI’s 2021 Banking and Investment independent external reviews

Print Print link
Share Share icon
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email this page Email
Increase link Increase text size
Descrease link Decrease text size
Back to Search

OBSI’s Board of Directors is pleased to announce the appointment of Professor Poonam Puri to lead external reviews to evaluate OBSI’s operations and practices for both banking-related and investment-related complaints. The purpose of these independent reviews is to determine whether OBSI is fulfilling its regulatory obligations and operating effectively in accordance with recognized best practices for financial services ombudsmen.

Prof. Puri is one of Canada’s leading experts in corporate governance, corporate law and securities law. She has served as both Associate Dean and Associate Dean, Research, Graduate Studies and Institutional Relations at Osgoode Hall Law School, and she has co-authored/co-edited close to 100 books, book chapters, scholarly articles in leading journals, and commissioned research reports. Prof. Puri is also Co-Founder and Director of the Osgoode Investor Protection Clinic. For more information about Prof. Puri, please visit https://www.osgoode.yorku.ca/faculty-and-staff/puri-poonam/.

OBSI’s Terms of Reference require OBSI to submit to knowledgeable, independent third-party evaluations of its operations conducted according to timelines set out by banking and securities regulators.

This will be OBSI’s second review of its securities mandate, as required under its 2014 Memorandum of Understanding with the Canadian Securities Administrators. OBSI previously participated in a 2016 independent review of its securities mandate.

This will be OBSI’s first independent review of its banking mandate since being designated one of two External Complaint Bodies, which are regulated by the Financial Consumer Agency of Canada. Previous independent reviews of OBSI’s combined banking and securities mandate were undertaken in 2007 and 2011.

It is expected that Prof. Puri and her team will undertake a process of stakeholder outreach and public consultation as part of their evaluation work. Requests for public comment will be posted on the public consultations page of OBSI’s website. 

Subscribe to this Page
Subscribe
  • Can OBSI Help?
  • Consumer Bulletins
  • Consumer Portal
  • Consumer Resources
  • FAQs
  • Find Your Firm
  • How the Complaint Process Works
  • How We're Funded
  • Make a Complaint
  • Past Feedback and Input
  • Video Library
  • What to Expect for Consumers
  • For Consumers
  • For Firms
  • How We Work
  • Case Data and Insights
  • News and Publications
  • About Us
  • Other Links
  • Can OBSI Help?
  • Consumer Bulletins
  • Consumer Portal
  • Consumer Resources
  • FAQs
  • Find Your Firm
  • View All...
  • Apply for Membership
  • Fee Payment Structure
  • Firm Bulletins
  • Firm Feedback and Input
  • Firm Helpdesk
  • Firm Portal
  • View All...
  • FAQs
  • Our Approaches
  • Our Service Standards
  • Outreach to Consumers and Firms
  • Reconsiderations and Complaints About OBSI
  • Responsibilities of Firms and Consumers
  • View All...
  • Banking Case Summaries
  • Case Studies
  • Data Cube
  • Quarterly Case Data
  • Annual Reports
  • Firm Refusals
  • News Releases
  • OBSI News
  • Presentations, Reports and Submissions
  • Print Materials
  • View All...
  • About OBSI
  • Accessibility
  • Careers
  • Contact Us
  • Governance
  • How We're Regulated
  • View All...
  • Privacy
  • Sitemap
  • Accessibility
  • Subscribe to Our News
  • Contact Us
  • Website Feedback
  • View All...

Ombudsman for Banking Services and Investments logo

Toll-Free Telephone: 1 (888) 451-4519
Greater Toronto Area: (416) 287-2877
TTY Telephone: 1 (844) 358-3442

Toll-Free Fax: 1 (888) 422-2865
Greater Toronto Area Fax: (416) 225-4722

Design by eSolutionsGroup

© 2017 Ombudsman for Banking Services and Investments (OBSI), 20 Queen Street West, Suite 2400, P.O. Box 8, Toronto ON M5H 3R3

High Contrast Mode is on

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.