OBSI's Consumer Portal helps make the complaint process easier for consumers and allows convenient online access to case details, all in one place.
The portal offers services such as:
- 24/7, on-demand access to key information about your case in real-time
- The ability to see the status of your case at each step
- Personal information protected by a multi-factor authorization login process and strong password requirement
- A secure method to send OBSI case information and documents electronically
Consumers who prefer to interact with OBSI electronically can submit complaints online using our complaint submission form.
- Complete the form in your chosen language and select the language (English or French) you would like to access the portal in.
- Add additional parties to your complaint.
- Upload the correspondence you have had with your firm, and explain your complaint in your own words.
- Consumers who submit a complaint online will automatically get an invitation to use the Consumer Portal.
- If you think you may not be able to complete the complaint submission form in one session, enter your email address on the first page to receive an email with a link and code to resume your complaint at your convenience within the next seven days.
Consumers are still able to access our services and submit a complaint by mail, over the phone or by fax, if they prefer. Consumers who submit a complaint through these traditional channels will also receive an invitation to use the Consumer Portal once their case record is created, if they have provided us with an email address.