Skip to Content Skip to Subnavigation

OBSI – Ombudsman for Banking Services and Investments

Consumer Portal LoginFirm Portal Login
Français
Increase Contrast
Fran�aisFR Main menu icon Open Menu
  • For Consumers
    • Can OBSI Help?
    • Consumer Bulletins
    • Consumer Portal
    • Consumer Resources
    • FAQs
    • Find Your Firm
    • How the Complaint Process Works
    • How We're Funded
    • Make a Complaint
    • Past Feedback and Input
    • Video Library
    • What to Expect for Consumers

    View our Make a Complaint page

    Make a Complaint

  • For Firms
    • Apply for Membership
    • Fee Payment Structure
    • Firm Bulletins
    • Firm Feedback and Input
    • Firm Helpdesk
    • Firm Portal
    • Firm Resources
    • Participating Firms
    • What to Expect for Firms

    Log in to OBSI Firm Portal

    Firm Login

  • How We Work
    • FAQs
    • Our Approaches
    • Our Service Standards
    • Outreach to Consumers and Firms
    • Reconsiderations and Complaints About OBSI
    • Responsibilities of Firms and Consumers
    • What to Expect From Our Process

    View our FAQs page

    FAQs

  • Case Data and Insights
    • Banking Case Summaries
    • Case Studies
    • Data Cube
    • Quarterly Case Data

    View our Case Studies page

    Case Studies

  • News and Publications
    • Annual Reports
    • Firm Refusals
    • News Releases
    • OBSI News
    • Presentations, Reports and Submissions
    • Print Materials
    • Public Consultations
    • Video Library

    View our OBSI News page

    OBSI News

  • About Us
    • About OBSI
    • Accessibility
    • Careers
    • Contact Us
    • Governance
    • How We're Regulated
    • Our History
    • Our Vision
    • Privacy
    • Staff
    • Terms of Reference

    View our Contact Us page

    Contact Us

I'd Like To... Open icon Close Icon
  • Make a complaint
  • Contact OBSI
  • Find my firm
  • Apply for membership
  • Know how the complaint process works
  • Learn more about OBSI's outreach to consumers and firms
  • Subscribe
  • Follow OBSI on Twitter
  • Follow OBSI on LinkedIn

papers, pens and a binderpapers, pens and a binderbinders labelled Regulationsbinders labelled regulationbinder labelled regulations

How We're Regulated

HomeAbout UsHow We're Regulated
Print Print link
Share Share icon
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email this page Email
Increase link Increase text size
Descrease link Decrease text size
Our independent Board of Directors is responsible for the overall governance of the service.

We regularly meet and discuss issues with government regulators in both banking and investments, policy-makers, industry and consumer representatives, but we carefully guard our independence. That's important so we can continue to be the impartial and fair service that consumers and firms expect when a dispute needs to be resolved.

Our staff is headed by the Ombudsman, and our investigators work on both Banking Services and Investments related complaints. The Ombudsman is also independent of industry and government. Our staff is experienced, professional and highly qualified to undertake case assessments and investigations.

If you have a question or concern about OBSI's compliance with the federal External Complaint Body regulations (for banking complaints) and/or Memorandum of Understanding with the Canadian Securities Administrators (for investment complaints), please submit those concerns to our Chief Compliance Officer. OBSI is committed to handling complaints in a fair and impartial manner, consistent with our regulatory obligations, and we take any concerns seriously. The Chief Compliance Officer may recommend changes or modifications to our operations if compliance-related issues are identified. The regulator(s) may also be informed of the matter and any action(s) OBSI takes.

Subscribe to this Page
  • How We're Regulated
    Toggle Section
    • Banking Regulation
    • Investment Regulation
  • About OBSI
  • Accessibility
  • Careers
  • Contact Us
  • Governance
    Toggle Section
    • Board of Directors
    • Board Committees and Policies
    • Consumer and Investor Advisory Council
    • Corporate By-law
    • Financial Statements
    • Independent Evaluations
  • Our History
  • Our Vision
    Toggle Section
    • Strategic Plan
  • Privacy
  • Staff
  • Terms of Reference
  • For Consumers
  • For Firms
  • How We Work
  • Case Data and Insights
  • News and Publications
  • About Us
  • Other Links
  • Can OBSI Help?
  • Consumer Bulletins
  • Consumer Portal
  • Consumer Resources
  • FAQs
  • Find Your Firm
  • View All...
  • Apply for Membership
  • Fee Payment Structure
  • Firm Bulletins
  • Firm Feedback and Input
  • Firm Helpdesk
  • Firm Portal
  • View All...
  • FAQs
  • Our Approaches
  • Our Service Standards
  • Outreach to Consumers and Firms
  • Reconsiderations and Complaints About OBSI
  • Responsibilities of Firms and Consumers
  • View All...
  • Banking Case Summaries
  • Case Studies
  • Data Cube
  • Quarterly Case Data
  • Annual Reports
  • Firm Refusals
  • News Releases
  • OBSI News
  • Presentations, Reports and Submissions
  • Print Materials
  • View All...
  • About OBSI
  • Accessibility
  • Careers
  • Contact Us
  • Governance
  • How We're Regulated
  • View All...
  • Privacy
  • Sitemap
  • Accessibility
  • Subscribe to Our News
  • Contact Us
  • Website Feedback
  • View All...

Ombudsman for Banking Services and Investments logo

Toll-Free Telephone: 1 (888) 451-4519
Greater Toronto Area: (416) 287-2877
TTY Telephone: 1 (844) 358-3442

Toll-Free Fax: 1 (888) 422-2865
Greater Toronto Area Fax: (416) 225-4722

Design by eSolutionsGroup

© 2017 Ombudsman for Banking Services and Investments (OBSI), 20 Queen Street West, Suite 2400, P.O. Box 8, Toronto ON M5H 3R3

High Contrast Mode is on

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.