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OBSI in the Community

OBSI in the Community

OBSI staff participated in this year's Terry Fox run which took place across Canada on Sunday, September 17, 2017.

Case Study: How OBSI may compensate for non-financial harm

Case Study: How OBSI may compensate for non-financial harm

In this case, in 2013 the consumers gave instructions to their investment advisor to redeem their investment in an exempt market fund which was going through a restructuring. They received confirmation from their investment advisor that the process was started. Three years later, the couple learned from the fund company that their paperwork was never submitted. As a result the sale process commenced in 2016, not 2013, and that pushed the estimated redemption date to 2023. Neither OBSI nor the consumer could quantify the loss, if any, attributable to the delayed sale.

Interest Rate Debate

Interest Rate Debate

When Ms. L opened a savings account with her bank the customer service representative assured her that she was receiving 1.25% interest monthly. Later that same month, Ms. L asked another representative to confirm the interest rate on her account and was told that it was actually 1.25% per annum, not monthly as she had first thought.

Shopping Online

Shopping Online

Mr. H agreed to purchase a restaurant-size smoker from a private seller on Kijiji. He transferred $8,000 to the seller, via multiple authorized Interac e-Transfers. The seller had promised to ship the smoker to Mr. H upon receipt of the full payment. However, Mr. H never received the smoker he had paid for.