Posted on Wednesday, February 19, 2020 02:45 PM
Toronto, February 19, 2020 – Today, the Financial Consumer Agency of Canada (FCAC) released its review of bank complaint handling procedures and of the operations of external complaints bodies (ECBs), which included the Ombudsman for Banking Services and Investments (OBSI).
“We commend the Minister of Finance and the FCAC for recognizing the importance of consumer complaint handling in the financial services sector and delivering this insightful and comprehensive report. OBSI takes seriously...
Posted on Monday, February 03, 2020 10:00 AM
Effective February 1, 2020 our new address is:
20 Queen Street West, Suite 2400
P.O. Box 8
Our phone number and staff extensions will remain the same.
PLEASE NOTE: Due to COVID-19, we are currently unable to receive any regular mail sent to our office. Please contact us by phone or email.
For inquiries, contact us at:
Toll-free: 1 (888) 451-4519
Greater Toronto Area: (416) 287-2877
Posted on Monday, October 07, 2019 11:45 AM
I am pleased to report that since assuming the role of Chair of CIAC in December of 2018, the Council has been actively involved in providing commentary and advice to the Board of OBSI.
In particular we have:
- Urged OBSI staff to increase the readability of its website and published materials and have provided specific feedback on the communications of loss calculations, the Senior’s Report, the on-line consumer complaint form and the annual consumer survey.
- Participated in efforts to have the federal...