Posted on Thursday, May 28, 2020 11:00 AM
Toronto, May 28, 2020 – Today, the Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) approved changes to the organization’s Bylaw to require at least one director to be designated a Consumer Interest Director. A Consumer Interest Director will have a particular interest in, access to, and experience representing the interests of the types of consumers which OBSI serves.
“Given the increasing range and complexity of issues that consumers of financial services face, the...
Posted on Wednesday, April 15, 2020 09:45 AM
The coronavirus pandemic is affecting the lives of people across Canada and OBSI is here to help if we can. We created a page on our website with key information for consumers and financial firms who use our service.
Posted on Monday, April 13, 2020 11:15 AM
As part of OBSI’s digital transformation, we are developing a website-based Consumer Portal to provide additional value to consumers who submit an online complaint to us. The portal will be similar in look and feel to the Firm Portal and will offer consumers secure online account access to view their case details, receive case updates, securely upload supporting documentation and update personal information. Another service that will be available to consumers is the use of an electronic signature...