OBSI News

Firm Bulletin: 2023 Fees for Participating Firms

How OBSI fees are determined

Participating firm fees are set annually by the OBSI Board of Directors in accordance with our corporate Bylaw. As a not-for-profit organization, participating firm fees fund all our operations and are set on a cost-recovery basis.

Each year, we establish a fee target based on our budget for the coming year and divide that fee target between the sectors of firms that use our service. The division of fees among the different sectors is based on the proportion of OBSI resources...

OBSI’s new Data Cube is the next step for greater access to financial complaints information

Toronto, October 6, 2022 – The Ombudsman for Banking Services and Investments (OBSI) is pleased to announce the launch of a new interactive digital information tool called Data Cube. The Data Cube provides at-a-glance access to current and historical information about OBSI’s case experience and outcomes in an open and accessible visual format that allows users to interact with and filter data by date range, product, issue, industry, or firm. This new online tool provides information...

Independent Evaluation of OBSI’s Banking Complaints Mandate Released

Toronto, September 1, 2022 – Today, the Ombudsman for Banking Services and Investments (OBSI) released the results of its 2021 independent evaluation of its operations and practices for banking related complaints. OBSI undertakes independent expert evaluations of its operations every five years.

This banking evaluation was the second of two concurrent reviews conducted by Professor Poonam Puri, one of Canada’s leading experts in corporate governance, corporate law, and securities law, whose review...

OBSI board announces launch of strategic governance review

August 25, 2022 - The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) announced that it has begun a strategic review of its governance structure with plans for public consultation in the late fall.

On June 13, 2022, OBSI released the results of the 2021 independent evaluation of its operations and practices for investment related complaints conducted by Professor Poonam Puri. An important recommendation in the report called for OBSI’s board to undertake a...

OBSI e-News: Q2/2022

Read OBSI's latest newsletter featuring news about case volumes rising, investor decisions during market volatility, changes to the Bank Act, and more.

Click here to read OBSI e-news: Q2/2022.