OBSI News

OBSI e-News: Q2/2024

Read OBSI's latest newsletter featuring our Q2 case statistics, a new case study, answers to your questions about the single ECB transition and a governance announcement.

Click here to read OBSI e-news: Q2/2024.

OBSI announces search for two new board members

We will soon be launching a search for two qualified professionals to join our Board of Directors to fill one current and one expected vacancy. The positions to be filled are for one Industry Director and one Consumer Interest Director. To ensure an open search process and that we are able to identify the best candidates, as part of our search process, we will engage with industry associations and consumer advocacy groups for potential candidate recommendations.

Board composition 

OBSI has a 10-member board of which the...

OBSI e-News: Q1/2024

Read OBSI's latest newsletter featuring our Q1 case statistics, two new case studies and announcements about our annual report and changes to our board.

Click here to read OBSI e-news: Q1/2024.

OBSI 2023 Annual Report released

Consumer demand for OBSI services reaches record high levels in 2023

Toronto, March 15, 2024 – The Ombudsman for Banking Services and Investments (OBSI) released its 2023 Annual Report.

In 2023, OBSI responded to more than 17,000 public inquiries – a 63% year-over-year increase from the record levels reached in 2022. This was largely driven by banking inquiries that rose 56% when compared to 2022. Investment inquiries increased by 22% year over year.  

In total, OBSI opened 3,050 cases in 2023,...

OBSI announces new board members

Toronto, March 1, 2024 – The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) is pleased to announce four appointments to the board:

• Mary Condon has joined the board as a Consumer Interest Director. She is a professor at Osgoode Hall Law School where she teaches Securities Regulation and Advanced Securities in Osgoode’s JD program and directs and teaches the Professional LLM program in Securities Law. She served as Dean and Interim Dean of the school from 2018 to...