OBSI News

Consumer Bulletin: Understanding Fraud Protection

What you need to know

Financial fraud is rising – we all see reports of it every day in the news and our social media feeds, but it can be difficult to appreciate the risks and impacts of fraud when we have not had first-hand experience. It is important for everyone to understand how financial frauds take place and how to remain vigilant for ourselves and our loved ones. Opting out of financial services is not possible – these services are an essential part of managing our money and securing our financial...

OBSI e-News: Q2/2023

Read OBSI's latest newsletter featuring our Q2 case statistics, a suitability case study, updates about our governance, and more.

Click here to read OBSI e-news: Q2/2023.

Consider including a link to OBSI’s website in your firm’s complaint guidance for your clients

Have you considered the benefits of incorporating a link to our website in your complaint process guidance for your clients? If you haven’t already, the top three reasons to include a live OBSI link are:

1. Transparency: By prominently displaying a link to OBSI in your complaint guidance, you demonstrate a commitment to transparency and accountability that helps to build trust with your clients. Your clients will appreciate knowing that in the event they encounter any issues or disputes there is an...

OBSI announces changes to its organizational governance

Toronto, June 26, 2023 – The Ombudsman for Banking Services and Investments (OBSI) today announced the changes to its organizational governance following its public consultation on governance from November 1, 2022 to January 31, 2023.

The consultation was undertaken following OBSI’s 2021 independent evaluation that recommended a strategic review of its governance structure be undertaken to determine how best to ensure that key stakeholder interests are effectively incorporated into board membership...

OBSI e-News: Q1/2023

Read OBSI's latest newsletter featuring our Q1 case statistics, an RRSP case study, new videos and more.

Click here to read OBSI e-news: Q1/2023.