OBSI releases 25th Anniversary Report: a look back at its evolution and financial complaint trends
Posted on Thursday, March 31, 2022 09:17 AM
Toronto, March 31, 2022 – The Ombudsman for Banking Services and Investments (OBSI) has released a report to commemorate 25 years of financial services ombudsmanship in Canada and to reflect on the organization’s growth, accomplishments, and challenges since opening its doors in 1996.
“Throughout its 25-year history, OBSI has worked with financial sector regulators, firms, industry, and consumer groups to establish and strengthen access to independent ombuds services for Canadian financial consumers,”...
OBSI 2021 Annual Report released: Consumer complaints set new record in OBSI’s 25-year history
Posted on Tuesday, March 15, 2022 01:56 PM
Toronto, March 15, 2022 – The Ombudsman for Banking Services and Investments (OBSI) released its 2021 Annual Report.
“The past year marked a number of significant milestones for OBSI,” said Sarah Bradley, Ombudsman and CEO, OBSI. “We successfully managed the highest case volumes we have experienced in our 25-year history. During this landmark year, we also completed our 2017–2021 Strategic Plan and finalized the development of our new 5-year strategic plan. 2021 also marked an important governance...
OBSI announces new Board Chair
Posted on Thursday, March 03, 2022 10:45 AM
Toronto, March 3, 2022 – OBSI’s Board of Directors is pleased to announce the appointment of a new Chair, Maureen Jensen. Ms. Jensen joined the board as a director on September 23, 2021, and succeeds outgoing Chair, Mr. Jim Emmerton, who retired after serving as Chair for the past four years.
Ms. Jensen has been a leader in the investment industry and securities regulation for more than 20 years. She is the past Chair and Chief Executive Officer of the Ontario Securities Commission (OSC). Prior...
OBSI case volumes reach all-time high in 2021
Posted on Wednesday, February 16, 2022 09:41 AM
Toronto, February 16, 2022 – The Ombudsman for Banking Services and Investments (OBSI) has released its year-end complaint volume figures for 2021.
During the year, case volumes reached an all-time high, notably surpassing the previous record set in the aftermath of the global financial crisis. In 2021, OBSI opened a total of 1,082 cases compared to 791 cases in 2020, representing a 37% year-over-year increase. The rise in total case volumes was predominately led by a 55% year-over-year increase...
BC credit unions and their members gain access to OBSI’s services
Posted on Thursday, January 20, 2022 12:26 PM
Toronto, January 20, 2022 – With the start of the new year, the Ombudsman for Banking Services and Investments (OBSI) welcomed credit unions from across British Columbia as participating firms, joining Alberta and Saskatchewan credit unions who have offered OBSI services to their members since the mid-2000s.
“We are pleased to have this opportunity to work with BC credit unions and their members, and to play an important role in helping them to resolve issues and move constructively past any disputes...