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Independent Evaluation of OBSI’s Investment Complaints Mandate Released
Posted on Monday, June 13, 2022 10:17 AM
Toronto, June 13, 2022 – Today, the Ombudsman for Banking Services and Investments (OBSI) released the results of its 2021 independent evaluation of its operations and practices for investment related complaints. OBSI undertakes independent expert evaluations of its operations every five years.
This evaluation was conducted by Professor Poonam Puri, one of Canada’s leading experts in corporate governance, corporate law, and securities law. Professor Puri delivered her findings to the OBSI Board of...
OBSI Board welcomes Canadian government’s decision to establish a single ombudsman for banks
Posted on Friday, April 08, 2022 09:43 AM
Toronto, April 8, 2022 – The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) welcomed the Federal Government’s decision to establish a single, not-for-profit ombudsman for federally regulated banks announced in yesterday’s budget.
“We applaud the government’s decision to correct our current system that allows banks to choose the ombudsman who will investigate and decide on their customers’ complaints,” said Maureen Jensen, Chair, OBSI. “A single non-profit ombudsman...
OBSI releases 25th Anniversary Report: a look back at its evolution and financial complaint trends
Posted on Thursday, March 31, 2022 09:17 AM
Toronto, March 31, 2022 – The Ombudsman for Banking Services and Investments (OBSI) has released a report to commemorate 25 years of financial services ombudsmanship in Canada and to reflect on the organization’s growth, accomplishments, and challenges since opening its doors in 1996.
“Throughout its 25-year history, OBSI has worked with financial sector regulators, firms, industry, and consumer groups to establish and strengthen access to independent ombuds services for Canadian financial consumers,”...
OBSI 2021 Annual Report released: Consumer complaints set new record in OBSI’s 25-year history
Posted on Tuesday, March 15, 2022 01:56 PM
Toronto, March 15, 2022 – The Ombudsman for Banking Services and Investments (OBSI) released its 2021 Annual Report.
“The past year marked a number of significant milestones for OBSI,” said Sarah Bradley, Ombudsman and CEO, OBSI. “We successfully managed the highest case volumes we have experienced in our 25-year history. During this landmark year, we also completed our 2017–2021 Strategic Plan and finalized the development of our new 5-year strategic plan. 2021 also marked an important governance...
OBSI announces new Board Chair
Posted on Thursday, March 03, 2022 10:45 AM
Toronto, March 3, 2022 – OBSI’s Board of Directors is pleased to announce the appointment of a new Chair, Maureen Jensen. Ms. Jensen joined the board as a director on September 23, 2021, and succeeds outgoing Chair, Mr. Jim Emmerton, who retired after serving as Chair for the past four years.
Ms. Jensen has been a leader in the investment industry and securities regulation for more than 20 years. She is the past Chair and Chief Executive Officer of the Ontario Securities Commission (OSC). Prior...
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