Firm Bulletins

Firm Bulletin: 2023 Fees for Participating Firms

How OBSI fees are determined

Participating firm fees are set annually by the OBSI Board of Directors in accordance with our corporate Bylaw. As a not-for-profit organization, participating firm fees fund all our operations and are set on a cost-recovery basis.

Each year, we establish a fee target based on our budget for the coming year and divide that fee target between the sectors of firms that use our service. The division of fees among the different sectors is based on the proportion of OBSI resources...

Firm Bulletin: 2022 Fees for Participating Firms

How OBSI fees are determined
Participating firm fees are set annually by the OBSI Board of Directors in accordance with our corporate Bylaw. As a not-for-profit organization, participating firm fees fund all our operations and are set on a cost-recovery basis.

Each year, we establish a fee target based on our budget for the coming year and divide that fee target between the sectors of firms that use our service. The division of fees among the different sectors is based on the proportion of OBSI resources...

Firm Bulletin: OBSI firm fee outlook for 2022

While final fees will not be determined until approved by our board in late September and will not be invoiced until November 1, the purpose of this bulletin is to assist firms in their annual planning by sharing the likely direction of OBSI fees for 2022.

2020 and 2021 have been exceptional years for many reasons. From OBSI’s perspective, one of the biggest impacts of the pandemic has been a significant and ongoing increase in consumer and investor complaints. Complaint volumes in late 2020 and throughout...

Firm Bulletin: 2021 fees for participating firms

How OBSI fees are determined

Participating firm fees are set annually by the OBSI Board of Directors in accordance with our corporate Bylaw. As a not-for-profit organization, participating firm fees fund all our operations and are set on a cost-recovery basis.

Each year, we establish a fee target based on our budget for the coming year and divide that fee target between the sectors of firms that use our service. The division of fees among the different sectors is based on the proportion of OBSI resources...

Tips for resolving client complaints

Recent financial market turmoil has created an exceptionally challenging environment for financial firms and their customers. Past market downturns have demonstrated that in such difficult times, consumer complaints increase, placing an additional strain on firm resources. If history is any guide, you may find your firm dealing with unusual and unexpected complaint volumes. The purpose of this resource is to provide you with information to help your firm resolve these complaints as effectively as...