Key learnings
- Banks must ask consumers for certain information to meet their legal obligations and to help them make risk decisions.
- Consumers will not have access to certain products or services if they do not provide the required information to banks.
Mr. F had held his credit card, and a number of other products, with the bank for over 25 years. In early 2018, he noticed he had not received his credit card statement in the mail. He called the bank. He asked about the missing...