OBSI News

OBSI is excited to announce the launch of our new Firm Portal. The Firm Portal provides OBSI’s 1400+ participating firms with a secure, web-based access point to a broad range of features and services including:
24/7 live access to key data and statistics about their firm’s inquiries, active cases and closed cases, all searchable within user-specified date fields.
For active cases, firms can access key data, including the case opening date, product and issue...
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The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) announced the appointment of a new chair of its independent Consumer and Investor Advisory Council (CIAC).
Wanda Morris has been appointed the new Chair of the CIAC. Ms. Morris is a CPA and financial and consumer advocate. As the former Chief Advocacy and Engagement Officer for CARP and CEO of Dying with Dignity Canada, she led public advocacy campaigns on a number of issues including investor...
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The Ombudsman for Banking Services and Investments (OBSI) is pleased to announce that our Board of Directors has approved changes to update and modernize the organization’s Terms of Reference (TORs) following a comprehensive public consultation process.   OBSI's TORs describe the organization’s powers and duties, as well as the dispute-resolution mandate and process of the organization. The renewed TORs have been modernized to ensure they are current,...
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When Canadians have disputes they are not able to resolve with their banks, they depend on access to an impartial, transparent and public-service focussed ombudsman they can trust to help them understand their situation and try to find a fair resolution to their problem. However, the current system to provide access to justice for these Canadians permits banks to choose between dispute resolution service providers to investigate and decide on its customers’ complaints while...
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The Ombudsman for Banking Services and Investments (OBSI) is seeking public comment on its updated Terms of Reference (TORs). OBSI continuously strives to build its reputation as Canada’s trusted, independent financial ombudsman, acting as an impartial and fair investigator of banking and investment related complaints.    Making the Terms of Reference easier to use and current  In developing its 2017-2021 strategic plan, OBSI identified key initiatives that...
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