OBSI News

Where we are today Like all our stakeholders, at OBSI we are working hard to continue to deliver our services and fulfill our mandate during the COVID-19 pandemic, and we are closely monitoring the challenges and events affecting to our business environment. We are pleased to report that all of our staff are working effectively and efficiently from their homes during the emergency and we have been able to continue to provide our services effectively and without any interruption.
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The coronavirus pandemic is affecting the lives of people across Canada and OBSI is here to help if we can. We created a page on our website with key information for consumers and financial firms who use our service.

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Read OBSI's latest newsletter for information on our service during the COVID-19 pandemic, updates to our website, our stats for the first quarter of 2020, and more.
Click here to read OBSI e-News: Q1/2020

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As part of OBSI’s digital transformation, we are developing a website-based Consumer Portal to provide additional value to consumers who submit an online complaint to us. The portal will be similar in look and feel to the Firm Portal and will offer consumers secure online account access to view their case details, receive case updates, securely upload supporting documentation and update personal information. Another service that will be available to consumers is the use...
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Ensuring that our services are available and accessible to consumers of all abilities is critical to OBSI’s mission. To ensure that we were meeting this standard, in the last quarter of 2019 we conducted an audit of our website focusing on compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and improvements that could help us deliver content effectively to all consumers. A number of recommendations were made, many of which we have completed in the...
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