OBSI News

During times of economic uncertainty, people often feel stressed about their finances. They spend more time thinking and worrying about money. Many will face unexpected expenses or loss of employment and lose the sense of security they had with their banks or firms. This may lead to concerns about being treated fairly.
We have learned from past experience that consumer complaints go up during difficult financial times. If you think you may have a complaint, read on. This resource...
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Recent financial market turmoil has created an exceptionally challenging environment for financial firms and their customers. Past market downturns have demonstrated that in such difficult times, consumer complaints increase, placing an additional strain on firm resources. If history is any guide, you may find your firm dealing with unusual and unexpected complaint volumes. The purpose of this resource is to provide you with information to help your firm resolve these complaints...
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The coronavirus pandemic is affecting the lives of people across Canada and OBSI is here to help if we can. We created a page on our website with key information for consumers and financial firms who use our service.

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Read OBSI's latest newsletter for information on our service during the COVID-19 pandemic, updates to our website, our stats for the first quarter of 2020, and more.
Click here to read OBSI e-News: Q1/2020

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As part of OBSI’s digital transformation, we are developing a website-based Consumer Portal to provide additional value to consumers who submit an online complaint to us. The portal will be similar in look and feel to the Firm Portal and will offer consumers secure online account access to view their case details, receive case updates, securely upload supporting documentation and update personal information. Another service that will be available to consumers is the use...
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