OBSI News

Toronto, February 19, 2020  – Today, the Financial Consumer Agency of Canada (FCAC) released its review of bank complaint handling procedures and of the operations of external complaints bodies (ECBs), which included the Ombudsman for Banking Services and Investments (OBSI).
“We commend the Minister of Finance and the FCAC for recognizing the importance of consumer complaint handling in the financial services sector and delivering this insightful and comprehensive...
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Effective February 1, 2020 our new address is:
20 Queen Street West, Suite 2400 P.O. Box 8 Toronto, Ontario M5H 3R3
Our phone number and staff extensions will remain the same.
For inquiries, contact us at:
Toll-free: 1 (888) 451-4519 Greater Toronto Area: (416) 287-2877

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Read OBSI's latest newsletter for information on our community outreach, approach to our six year limitation period, our stats for fiscal 2019 as well as Q4, and more.
Click here to read OBSI e-News: Q4/2019 

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Romance and employment scams are the most common online scams we see at OBSI. According to the Canadian Anti-Fraud Centre, Canadians lost more than $22.5 million to romance scams and more than $5 million to employment scams in 2018. These types of scams often involve an element of overpayment fraud in which consumers receive a payment for more than they expect and are then asked to return the excess funds. The funds that the victim has received turn out to be fake, while the money...
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Read OBSI's latest newsletter for information on our new Firm Portal, our comment to the FCAA, our video on YouTube and more.
Click here to read OBSI e-News: Q3/2019 

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