OBSI News

In light of recent events relating to concerns about the spread of the COVID-19 virus, including extended school closures and large event cancellations across the country, OBSI will be taking a number of measures to protect the health and safety of our staff and to participate in broader social efforts to reduce the spread of the virus.
Effective Monday, March 16, and until further notice, most OBSI staff will be working remotely as we continue to meet the needs of consumers,...
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The Ombudsman for Banking Services and Investments (OBSI) has released its Annual Report for 2019 .

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OBSI’s Board of Directors is pleased to announce appointments to the board and to the Consumer and Investor Advisory Council (CIAC):
Jill Hugessen , BA, BCL/LLB, ICD.D. has joined the board as a Community Director and is founder and principal of Hugessen Coaching, a coaching and consulting service for business executives and lawyers. Ms. Hugessen practiced corporate law for seven years at a major Canadian law firm prior to establishing herself as an independent executive...
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Toronto, February 19, 2020  – Today, the Financial Consumer Agency of Canada (FCAC) released its review of bank complaint handling procedures and of the operations of external complaints bodies (ECBs), which included the Ombudsman for Banking Services and Investments (OBSI).
“We commend the Minister of Finance and the FCAC for recognizing the importance of consumer complaint handling in the financial services sector and delivering this insightful and comprehensive...
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Effective February 1, 2020 our new address is:
20 Queen Street West, Suite 2400 P.O. Box 8 Toronto, Ontario M5H 3R3
Our phone number and staff extensions will remain the same.
For inquiries, contact us at:
Toll-free: 1 (888) 451-4519 Greater Toronto Area: (416) 287-2877

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