OBSI e-News

As you may have heard, fraudsters recently claimed to have access to the personal and account information of some BMO and Simplii Financial clients. You can read BMO’s statement here and Simplii’s here .
Both banks have said that they will fully reimburse customers for any financial impact of any unauthorized transactions.
The banks are investigating these claims and reaching out to potentially affected customers and the Office of the Superintendent of Financial...
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OBSI is pleased to announce the launch of our newly updated  Consent Letter  and  What to Expect document .   Our Consent Letter is the document that consumers sign to allow us to begin investigating their complaint. In this letter, the consumer gives their permission for us to exchange information about them and their complaint with the firm involved and sometimes with another person if they have someone helping them with their complaint.   The consent...
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Read OBSI's latest newsletter for information about the Terms of Reference public consultation, Firm Helpdesk launch, Q1 statistics and more.

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The Ombudsman for Banking Services and Investments (OBSI) is seeking public comment on its updated Terms of Reference (TORs). OBSI continuously strives to build its reputation as Canada’s trusted, independent financial ombudsman, acting as an impartial and fair investigator of banking and investment related complaints.    Making the Terms of Reference easier to use and current  In developing its 2017-2021 strategic plan, OBSI identified key initiatives that...
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The Ombudsman for Banking Services and Investments Board of Directors announced the new members of its independent Consumer and Investor Advisory Council (CIAC) and the appointment of a new Chair of the council. Guy Lemoine has been appointed the new Chair of the CIAC. Mr. Lemoine has been a member of the CIAC since 2014. He is a lawyer by profession, and holds a master’s degree in public administration. He has previously worked with the Office of the Attorney General of...
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