OBSI e-News

The Ombudsman for Banking Services and Investments (OBSI) is pleased to announce that our Board of Directors has approved changes to update and modernize the organization’s Terms of Reference (TORs) following a comprehensive public consultation process.   OBSI's TORs describe the organization’s powers and duties, as well as the dispute-resolution mandate and process of the organization. The renewed TORs have been modernized to ensure they are current,...
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December 12, 2018
Via email
Ms. Lucie Tedesco
Financial Consumer Agency of Canada
Re: Open Letter on Review of External Complaint Bodies
Dear Commissioner Tedesco:
I am writing to you to share the Ombudsman for Banking Services and Investments’ (OBSI) experience relevant to the upcoming review of external complaints bodies (ECBs) called for in the government’s recent Fall Economic Statement, which states, in part, that “the Financial...
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Read OBSI's latest newsletter for takeaways from the INFO Network conference, an update on our Terms of Reference, year end case statistics and a new case study.

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When Canadians have disputes they are not able to resolve with their banks, they depend on access to an impartial, transparent and public-service focussed ombudsman they can trust to help them understand their situation and try to find a fair resolution to their problem. However, the current system to provide access to justice for these Canadians permits banks to choose between dispute resolution service providers to investigate and decide on its customers’ complaints while...
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Read OBSI's latest newsletter for our public policy submissions, new initiatives and approaches, case statistics and more.

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