| Type | Issue |
|
Business Decision
|
A client’s small business received notice that its accounts were to be closed by the bank in two weeks. The client was shocked, saying he had a long-standing and satisfactory relationship with the bank and that the bank would not provide reasons for the termination...
Read full case study
|
|
Cheque Fraud
|
The company gave her four cheques, written by companies, payable to her. All the cheques later turned out to be fraudulent...
Read full case study
|
|
Credit Card Fraud
|
When the credit card company provided authorization numbers to a merchant for a series of transactions, he thought he was protected. Then the cards turned out to be stolen, and the merchant was faced with thousands of dollars in fraudulent transactions.
Read full case study
|
|
Credit Card Fraud
|
An unfriendly fraud
An 82-year-old woman received a letter from her friend in which the friend admitted she took $1,940 from the client’s bank account before leaving the country. The client immediately informed both the police and her bank.
Read full case study
|
|
Credit Card Fraud
|
Ms. H went on a trip overseas where she claimed she was the victim of a credit card fraud. Ms. H insisted that while she was travelling she never used her credit card or gave her PIN or card to anyone...
Read full case study
|
|
Debit Card Fraud
|
The client, living overseas but using a Canadian bank and a Canadian bank debit card, complained that a large withdrawal from an ATM had been made without her knowledge. The weight of evidence didn’t support the claim.
Read full case study
|
|
Debit Card Fraud
|
The client woke up one morning to find his wallet missing. After an unsuccessful search, he called the bank to report the missing cards. In the meantime,the fraudster was able to make ABM cash withdrawals and debit purchases ...
Read full case study
|
|
Debit Card Fraud
|
Someone other than the client received both the access card and PIN. Over the period of several months, the entire balance of the account was withdrawn...
Read full case study
|
|
Debit Card PINs
|
It’s important to never disclose your debit or credit card PIN – even to a friend.
Read full case study
|
|
Debt Repayment
|
Due to his impending divorce, a client went to a local bank branch to remove the credit room available on a joint personal line of credit by reducing the limit to an amount just above the outstanding balance...
Read full case study
|
|