Revised Terms of Reference approved by OBSI’s Board of Directors, to be implemented by Spring 2009 » see Terms of Reference (PDF, 123 KB)
Opened 670 case files, a 43% increase from 2007 and a more than 100% increase over the last two years » see Overview
Completed more than 91 facilitated settlements, up from 23 in 2007 and 9 in 2006 » see Overview
93% of files completed in less than 180 days » see Who We Are
Continued our outreach initiatives to industry, consumer groups and other stakeholders with presentations, quarterly newsletters and an updated website » see Our People/Our Involvement (PDF 103 KB)
Received over 14,700 contacts by telephone, email and others » see Overview
Suitability and Debit Fraud are still the most frequent complaint issues » see Banking Services and Investments
