If you’re not satisfied with the firm’s response to your complaint, we may be able to help.
First, read our Frequently Asked Questions (FAQs). They will help you understand what we can do, and how we work. Make sure your firm is one of our participating firms.
Then, if you want us to look at your complaint, you can get in touch with us several ways.
- Fill in our Complaint Form and submit it online.
- You may want to download our Complaint Form to fax or mail a completed version to us with additional information or documents. Remember to keep a copy of your correspondence. Do not send originals of your documents.
- Our mailing address is:
Ombudsman for Banking Services and Investments (OBSI)
401 Bay Street, Suite 1505
P.O. Box 5
Toronto, ON M5H 2Y4
Our toll-free fax number is 1-888-422-2865
When can OBSI look at my complaint?
• If the firm you’ve complained about has had 90 calendar days to deal with your complaint but hasn’t given you its final response or
• If the firm gave you its final response on your complaint, but you’re still unhappy.
Once your firm has given you its final response, you have 180 calendar days to bring your complaint to us.
If you have a question, or want more information, please call us toll-free at 1-888-451-4519 or email us at ombudsman@obsi.ca