Complaints that OBSI deals with
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ombudsman@obsi.ca


Case Studies

An unfriendly fraud

An 82-year-old woman received a letter from her friend in which the friend admitted she took $1,940 from the client’s bank account before leaving the country. The client immediately informed both the police and her bank.

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The Ombudsman for Banking Services and Investments(OBSI) is an independent service for resolving banking services and investment disputes. If you are not satisfied with your firm’s decision on your complaint, it’s your right to bring your case to us for an impartial and informal review. Our services are free to consumers.
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